Archive for the ‘Manufacturing’ Category

Manufacturing Manufacturing Jobs

Monday, July 5th, 2010

Back in the ‘80s I worked for a Fortune 500 company that had manufacturing facilities all over the place.  They built massive things, like railcars, but they decided it was more profitable to stop creating products and start buying them elsewhere.  At the time, this saddened me, even though I was all for increased profitability.

It seemed a bit penny wise and pound foolish to have invested in people and equipment for decades and then just stop.  All that expertise down the drain.  All those jobs gone overseas.  All those people here in the U.S.—whole towns—idle.  Seemed like a waste, even though items being manufactured had become commoditized and could be produced cheaper elsewhere.

There’s an interesting article by Andy Grove in Business Week that articulates the problem with more nuance.  He says, “Not only did we lose an untold number of jobs, we broke the chain of experience so important in technological evolution.  As happened with batteries (that are now being manufactured overseas), abandoning today’s ‘commodity’ manufacturing can lock you out of tomorrow’s emerging industry.”

I’m not sure there’s an emerging industry we’ll miss by not building railcars, but maybe.  You don’t know for sure unless you continue to build them.  But you do know it’s more satisfying to actually produce something, a physical thing you can touch and be proud of.  And you do know it’s a good thing to create jobs, not lose them.

When you manufacture things, you also manufacture jobs.

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Presto, Change-o Communication

Monday, June 7th, 2010

In times like these, EMS companies often have to make strategic changes to stay competitive.  In the midst of these changes, whatever they may be, employees can be resistant.  Because, like all humans, employees don’t like change.

Worse, trust in all corporations, by employees and everyone else, is at an all time low.  So executives leading the change are facing a doubly whammy—fear of change and distrust of management.

A recent Wall Street Journal article, “In With the New,” by Mitchell Lee Marks, says employee communication is the answer.  Okay now, everybody raise your hands if you’re thinking, “Well, duh.”  But the article goes on to specify communication that works best to effect change, and that isn’t always so evident.  Or if it is, it’s good to be reminded of what should be common sense.

For example, it’s a good idea to make communication two-way.  It should be more than a top-down diatribe.  Yes, management must make clear what changes will take place and the reasons for them.  But employees need to communicate too.  They’ll have questions, They’ll have complaints.  They’ll have misgivings.  Or maybe they’ll just want to vent.  Management needs to provide a safe way for employees to do so.  By “safe,” I mean a way to vent so their comments won’t be held against them later.

Also, communication must absolutely be honest, without corporate-speak.  This can be harder than it seems.  Sometimes there’s a tendency to soften the blow by predicting rosier outcomes as a result of the change.  Or by minimizing the pain that will be required to make the change.  Or by obfuscating the message with highfalutin words that don’t make your meaning clear, but have long been accepted in the C-suite (i.e., corporate-speak).  There are plenty of ways to avoid being completely honest.  Resist them.

Inviting employees to enter into an honest conversation about new directions your company is taking works like magic.  Employees need to understand the business reasons for the change.  They need the opportunity to let go of their old ways of thinking, often by talking through their concerns.  When that happens—presto, change-o—the whole change process becomes smoother.

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In the Pink

Monday, April 5th, 2010

I gobbled up management guru Daniel Pink’s book, A Whole New Mind, because it says right-brainers will rule the future.  I like that a lot because I am such a right-brainer I might fall over in that direction.  And I can tell you, there were times when I didn’t quite fit in a corporate world populated by left-brained accountants, engineers and computer geeks.  So I’m more than ready for the pendulum to swing back a little.

Now ThomasNet’s newsletter about industry market trends is recommending another of Pink’s books:  Drive.  It’s about what motivates people, in particular employees.  Old wisdom was carrot and stick—hope of gain, fear of loss.

But Pink tells us people want to take charge of their lives, achieve mastery at something worthwhile, and be part of something bigger than themselves.  That’s what gets people’s juices flowing.  That’s what management needs to tap into if they want to motivate employees.

I’m going to go out on a very skinny limb here and say that gender makes a difference too.  I think men are more likely to respond to carrot-and-stick methods, and maybe those methods were useful when there were far fewer women in the workforce.  Women, though, do not do well with negative reinforcement.

I was just at a department store where I made a purchase and subsequently opened a charge account on the spot.  Two women were waiting on me and they were so grateful I had to wonder why.  They said they got yelled at if they didn’t open enough new charge accounts.  Too much stick, not enough carrot.

Most people do not wake up in the morning and say, “I think I’ll do a really mediocre job today.”  I think most people, men or women, hunger to be excellent, to make an important contribution.  But they need leaders who will give them some autonomy, the tools they need to perform well, and clarity of purpose.  Companies with leaders like that will be (forgive me) in the pink, even in a bad economy.

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Welcome Back, Manufacturing

Monday, February 8th, 2010

Back in the 1980s, I worked for a Fortune 500 company that manufactured railcars, among other things.  In those days, the plants were actually in the U.S.  That is, until the bean counters got together and discovered that profit margins were better if the company could forego manufacturing all together.

It was a sad day for me when the plants shut down, to say nothing of the workers, of course.  As the person in charge of advertising, I occasionally got to go on photo shoots and field trips.  There is nothing more exciting than to see huge, newly minted railcars rolling out of a plant.  Unless it’s watching red-hot steel being forged in a mini-mill.  Steel mills are the reason the word “awesome” was invented.

Manufacturing, especially the kind that produced products that might inspire a Carl Sandburg poem, has a certain romance to it.  So I admit that my reasons for supporting manufacturing in the U.S. were not exactly well founded.  Nevertheless, I am delighted to see in a recent Wired magazine article that manufacturing, although changed, is back.

In fact, according to Wired, manufacturing is being re-invented.  The process is not so tightly held by the big behemoths.  The supply chain is opening up to the little guys.  Industrial design is being crowd-sourced.  It’s the democratization of industry.

The Internet has already democratized journalism and communications.  Now any schmoe can post a blog or publish a video on You Tube.  Apparently something similar is happening to manufacturing, although a robust rebuttal to the Wired article can be found on Gizmodo.com.

Still, it would be nice if we made more concrete things that are actually useful, right here in the good old U.S.  There’s something very satisfying about producing tangible goods.

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Boost in Chicago Business

Friday, January 15th, 2010

I have just begun blogging about the EMS industry from a marketing standpoint.  (This is my second post.)  So general predictions about the economy are not my bailiwick.  But I couldn’t help notice some really encouraging signs, not the least among them is the Chicago PMI (Purchasing Managers Index).  According to the Wall Street Journal’s Market Watch on the penultimate day of 2009, there is good news:

Businesses in the Chicago region were expanding in December at their most rapid pace since January 2006, based on data from the Chicago PMI.

The business activity index rose to a higher-than-expected 60.0 percent from 56.1 percent in November.  The index had fallen to as low as 31.4 percent in January.

Is it time to let out a sigh of relief yet?

Not according to Nobel Prize winning economist Paul Krugman, who, in a recent New York Times column, warned that our economy is fragile. He says that upticks in the economy are often caused by an “inventory bounce.”  That is, when the economy slumps, companies find themselves with too much inventory.  When that’s finally depleted, they increase production, thus causing a bump that can often be a one-time bump.

But it’s a new year and a new decade, and right now, the Chicago area is enjoying a bit of a boost.  I’ll take it anyway we can get it.

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